Delivery
Susie uses ParcelForce Tracked for all her artwork. If you would like to find out more on how ParcelForce work, please visit their website.
Timeframe
Susie typically posts the product with 3-5 working days but takes no responsibility if there is a delay from the postage company or bank holidays.
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Packaging
Susie uses bubble wrap and plenty of recycled newspaper to ensure the work is secure, stable and protected. Susie wraps the box with fragile tap around it to ensure the package is handled with care.
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Cost
Susie uses a standard rate of £35 for delivery in the UK and £45 outside of the UK.
Returns
&
Refunds
When a product will not be accepted for a refund:
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You knew an item was faulty when they bought it
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The customer damaged the item by trying to repair it themselves or getting someone else to do it (though they may still have the right to a repair, replacement or partial refund)
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The customer no longer want an item (for example because it’s the wrong size or colour) unless they bought it without seeing it
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Discounted items are final and cannot be returned.
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Before being refunded:
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Returned items must be returned in original product packaging.
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Returned items must have no visible signs of wear or use or damage otherwise no refund will be issued.
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Buyer must return item within 30 days of delivery
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Buyer is responsible for return postage costs
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Buyer is responsible for loss in value (as agreed upon with seller) if an item isn’t returned in original condition
Refunds will be returned to the same bank account which the buyer purchased the product.
Exchanges
Due to the nature of Susie’s products, exchanges are not possible as each piece is unique and bespoke.
Susie does not accept exchanges to another product either unless they are at the same price as the original product with the original product being undamaged, unused, worn and in the same packaging as delivered.